Product Information/Guarantees, Returns and Refunds/Care Instructions
Our collars are made from a premium quality PVC and leather. Finishings are diamonte set and studs/buckles are silver or gold plated pressed metal. While gold plating our products makes them look and feel cool, it does fade over time. Crystals are attached using Gem-Tac non toxic adhesive.
Actual product may differ slightly on different devices.
Remove when bathing/swimming. Both natural and synthetic materials wear faster when exposed to water regularly. To clean, wipe with a damp cloth.
Gem-Tac adhesive is washable, non-toxic and non-flammable, however to ensure long life we recommend keeping our products clean and dry. Do not dry clean.
Guarantees, Returns and Refunds
We want you to be super happy with your purchase! If you have any issues please do reach out to us and we will do our best to help.
Any items that are faulty will be repaired/exchanged like-for-like at no cost. If an identical item is not available, the customer is welcome to choose a similarly priced item or refund of the purchase price. This does not include change of mind, normal wear, mis-use or animal induced damage.
Xenas Wardrobe reserves the right to request return of the faulty item, and if determined to be faulty will refund the return shipping cost to the customer.
The above policies are additional to protections given by Australian Consumer Law.